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FAQ

If you can’t find your question please contact our local distributor in your location or call us on +66-81-5591553 (Thailand) , Email : [email protected] 

Q: How to order?
A: You can make an order from this online shop
Or order directly with our distribution in your country

Q: International shipping. Do you ship to my country?
A: Yes. Below is the country list where if have local distribution. If your country is not in the list, we will ship it directly to you.
Q: IN CASE I CHOSE TO PAY BY MONEY TRANSFER, CAN THE PAYMENT BE MADE RIGHT AFTER RECEIVE NOTIFICATION EMAIL OF CONFIRMING ORDER CREATED?
A : Yes, you can.
After you received an email confirming that order has been created with order number. Products in your order will be reserved. You can make a payment within 3 days after receiving order number. After 3 days if the payment has not been made the system will automatically cancel the order. The product will be reserved to the next customer immediately. If products are out of stock, you may have to wait for the next queue.
Q: What is the fare of international shipping?
A : The shipping cost will be calculated and displayed at the “checkout” page after you put in your order.
Q: What is your product made of?
A : It depends on product series.
  • Wet/Dry, Wet/Dry Carry, and Wet series: Outside fabric is 100% polyester treated to be waterproof, Lining in main compartment is Polyvinyl Chloride that is heat sealed to effectively prevent water leakage.
  • Daily Buddy: Fabric is 100% polyester treated to be waterproof with transparent window made of clear Polyvinyl Chloride.
  • Medicine bags: Outside is printed Polyvinyl Chloride fabric, padded with EVA foam or EPE foam. Lining is water-repellent polyester.
Q: Where does your products manufactured
A : Our products are made in Thailand.
How do I track my order?
A : For international shipping, the shipment can be tracked in www.aramex.com. For local shipping, please kindly contact your local distributor.